Source: Amrit Sandhu youtube
Description:
Chris Voss, former FBI hostage negotiator, reveals the power of tactical empathy in negotiations and everyday life. He explains why the brain is wired for negativity and how calling out negatives can disarm conflicts. He shares how understanding others' perspectives—even in high-stakes situations—can lead to trust, collaboration, and better outcomes.
Voss dives into the neuroscience of communication, the power of framing conversations, and the role of playfulness in high-pressure scenarios. Whether navigating personal relationships or boardroom deals, his insights challenge traditional negotiation tactics and offer a fresh perspective on influence, trust, and persuasion.
Timestamps:
00:00 The Challenge of Honest Communication
02:21 The Concept of Holding Oneself Hostage in Conversations
05:00 Tactical Empathy and Understanding Others
07:48 The Importance of Being Corrected
10:37 Sequencing Empathy and Assertiveness
13:52 Defining Empathy vs Sympathy vs Compassion
17:36 The Role of Media in Perceived Polarization
20:58 Inherent Goodness in People
26:33 Proactive Listening vs Active Listening
29:47 High-Stakes Situations and Calling Out Emotions
34:19 The Power of Labeling Emotions
37:33 Introspection and Emotional Awareness
39:48 Navigating Conversations as a Terrain
41:39 The Importance of the Walk-Away
43:45 The Role of Playfulness in Negotiation
46:25 Processing Negativity and Chatter
50:33 Spirituality as a Pillar of Health
54:09 The Five Pillars of Health
56:23 Strategic Empathy and Listening
Showing posts with label Chris Voss. Show all posts
Showing posts with label Chris Voss. Show all posts
